Accessibility

Secret Candy Shop is committed to making this website usable for as many people as possible, including customers who use screen readers, keyboard navigation, voice control, screen magnification, captions, or other assistive technology.

Our standard

We aim to align this store with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We test the site with automated checks, keyboard-only navigation and screen readers, and accessibility is part of our ongoing site maintenance, not a one-time project.

Third-party features

Some features on our site, such as reviews, pop-ups and checkout, are provided by outside services. We work with those providers to fix accessibility issues we find in their tools.

Tell us if something is not working

If you run into an accessibility barrier, please email us at info@secretcandyshop.com. Please include the page address, what you were trying to do, and the browser, device or assistive technology you were using. We will reply and work with you to provide the information or product you need.

This statement was last reviewed on October 28, 2026.

frequently asked questions

How long will it take for my candy to arrive?

Orders are processed within 1-2 business days. Everything is shipped from our facility in NJ. On average it takes 2-3 days to arrive, but highly depends on your destination. Holidays and weather may impact this timeline.

What if my candy arrives melted or damaged?

We take pride in packing our candies in protective boxes. In the event you receive candy has been damaged or melted, contact us within 48 hours for a full refund or replacement.

Are your candies fresh, and how long do they last?

All our candies are sourced fresh from trusted suppliers and manufacturers. The candies are stored properly to ensure freshness. Most candies have a shelf life of at least 6-12 months.